Rabobank: service outage

Incident Report for Yaspa

Resolved

This incident has now been resolved.

Posted Jul 29, 2024 - 10:52 UTC

Monitoring

Update: Rabobank service outage - resolved

We are pleased to confirm that the Rabobank service outage is now resolved. The bank has resolved its universal payment processing issue and you should expect to see payment conversion levels for Rabobank return to their typical rate.

Overview of issue
- The service outage took place between Thursday 25 July, 10:00 BST, to Friday 26 July, 18:15 BST.
- During this time, users will not have been able to make a successful payment and no funds were taken.

What you need to do
- No action is necessary - Rabobank is operational and working as normal.

For further information
- We will continue to update the Yaspa status page: https://yaspa.statuspage.io/
- Rabobank's status page is here: https://developer.rabobank.com/status

We will continue to monitor the situation closely. If you have any questions, please speak to your Yaspa Customer Success Manager.

The Yaspa Team

Posted Jul 26, 2024 - 17:35 UTC

Update

Overview of the issue
- Following yesterday’s notification regarding the service outage with Rabobank, we regret to inform you that the issue is ongoing. Please note, Rabobank is reporting the outage as resolved, however, we continue to see payment processing issues and have raised this with them.
While we await further update from Rabobank, users are unable to make payments with the bank during this time.

What you need to do
- No action is required - we will continue to monitor this issue closely.

For further information
- We will continue to update the Yaspa status page: https://yaspa.statuspage.io/
- Rabobank's status page is here: https://developer.rabobank.com/status

We will update you once the situation has been resolved and Rabobank is fully operational. In the meantime, if you have any questions please speak to your Yaspa Customer Success Manager.

The Yaspa team

Posted Jul 26, 2024 - 16:30 UTC

Update

We are continuing to investigate this issue.

Posted Jul 26, 2024 - 09:37 UTC

Investigating

Overview of the issue
- As of 10:00 BST today, Thursday 25 July 2024, there has been a service outage with Rabobank in the Netherlands, which means that any Yaspa end user will not have been able to make a successful payment with them.
- Rabobank is aware of the issue and is working hard on a swift resolution.

What Yaspa is doing
- We have temporarily removed the Rabobank logo as an option from the Yaspa 'bank selector' screens for new payers.
- We are also looking at inserting a redirect for any returning payers who had Rabobank set as their preferred bank; this may take some time to implement.
- All other banks in the Netherlands - and across Europe - are working normally.

What you need to do
- No action is necessary.

For further information
- We will continue to update the Yaspa status page: https://yaspa.statuspage.io/
- Rabobank's status page is here: https://developer.rabobank.com/status

We will send you an email once the situation is corrected (or, at a minimum, every 24 hours if there are extensive delays).

If you have any questions in the meantime, please speak to your Yaspa Customer Success Manager.

Posted Jul 25, 2024 - 13:41 UTC

This incident affected: Yaspa Instant Payments.