Resolved -
This incident has been resolved.
Jun 19, 11:08 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 19, 10:09 UTC
Update -
Update: We have been able to mitigate the issue by putting payments through as SEPA rather than SEPA INSTANT, as a result you will notice payments are slower to settle. We will revert this change once we have confirmation that the underlying issue has been resolved.
Jun 19, 09:47 UTC
Investigating -
As of the 19th of June, 09:57 UTC, we have noticed a global issue with ING’s Payment Initiation API.
This is affecting the ability of end-users to make a payment.
ING are aware of the issue and we are now awaiting confirmation of a swift resolution from them. We can confirm that everything at Yaspa is operational and working as normal and no further action is required right now.
We will continue to monitor the situation closely and will provide an update once we have had a response. If you have any questions in the meantime, please speak to your Yaspa Customer Success Manager.
Resolved -
This incident has been resolved.
Jun 13, 13:37 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 13, 12:49 UTC
Investigating -
Overview of the issue - As of 13 Jun 2026 - 11:02:28, there has been an issue with service outage with COMMERZBANK_AG. - All the end-user experience will be affected.
What Yaspa is doing - We have escalated the issue to COMMERZBANK_AG and are now waiting for confirmation of a swift solution from COMMERZBANK_AG. - We can confirm that everything at Yaspa is operational and working as normal.
What you need to do - No further action is required.
We will continue to monitor the situation closely and provide an update once we have had a response (or, at a minimum, every 24 hours if there are extensive delays).
If you have any questions in the meantime, please speak to your Yaspa Customer Success Manager.
Jun 13, 11:47 UTC