SNS Bank - Service Disruption

Incident Report for Yaspa

Resolved

This incident has been resolved.

Posted Dec 16, 2025 - 10:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 16, 2025 - 10:23 UTC

Identified

Overview of the issue
- Since Monday 15 Dec 2025 - 15:00 BST, SNS Bank has been experiencing a service disruption.
- All end-users have been affected and will not be able to complete transactions.
- The problem is being investigated currently.

What Yaspa is doing
- We are assisting in the investigation of the issue.
- We can confirm that everything at Yaspa is operational and working as normal.

What you need to do
- No further action is required.

For further information
- Yaspa's status page is here: https://yaspa.statuspage.io/

We will continue to monitor the situation closely and provide an update once we have had a response (or, at a minimum, every 24 hours if there are extensive delays).

If you have any questions in the meantime, please speak to your Yaspa Customer Success Manager.

Posted Dec 16, 2025 - 09:45 UTC

This incident affected: Yaspa EU Banks.